Below please find policies and answers to some frequently asked questions.
Shipping & Delivery
For all in stock items. Your products will be shipped next business day, via your selected shipping method. For back ordered items, depending on source of product, delivery times my be increased by approximately 14 days. All our shipping methods are a signature upon delivery option to ensure that you receive your order.
Shipping times within Canada vary by your selected shipping method and proximity to a major urban area. Standard Canada Post delivery times apply.
Privacy & Security
Agracan has worked very hard to develop an online ordering system that allows you to shop worry-free, with the knowledge that the personal information you provide us is safe and secure.
The Secure Order Process: What is "Encryption"?
Our website uses SSL or "Secure Sockets Layer," an industry standard security protocol. When you click on "checkout," you will connect with our secure server. SSL sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is extremely difficult to decipher. In fact, despite the impression the news media may have given, there has not been a single documented case of fraud involving the interception of a credit card number transmitted via a secure server over the Internet to date!
My Credit Card: Am I liable for charges that I don't make?
Banks will typically cover all unauthorized charges made on their cards, although they may charge you a $50 deductible. It is always a good idea to check with the institution that issued your card to find out exactly what your liability is.
Links to Other Websites:
*Important* Email is NOT a secure means to send information as it is not encrypted. We strongly encourage you to use our secure ordering process when shopping.
Returns & Replacements
We want you to be completely satisfied with your purchase. No need for a buzzkill. So if you find something that you believe is not right with your item or that you feel needs to be returned, you will have 7 days to do so. Please note that return shipping will have to be paid by you as we are no Amazon yet and can't cover the cost (are margins are low to keep prices low). Please note that all breakage of glass components delivered to you in good condition will not be eligible for a refund after its been used.
Prices are in Canadian Dollars
Tax is charged within Canada.
You must be 18 years old to order accessories. Simply add the desired items into the e-basket and proceed to checkout.
All orders placed via Agracan.com can be viewed by inserting the appropriate order information into our tracking for found here: Order Tracking
Updating Account Information
Clients should keep their online profile up to date to guarantee prompt order processing and correct delivery.
Your profile information can be updated via your online account. Please click here